Order Cancellation Policy
Last Updated: September 24, 2026
At Dropfiltershop, we understand that you may occasionally need to change or cancel an order. Cancellation requests should be submitted as soon as possible and before the order enters fulfillment.
When Can I Cancel an Order?
You may request an order cancellation before fulfillment begins.
To request a cancellation, contact our customer-support team with:
- Your order number
- The email address used for the order
- Your cancellation request
Submitting a cancellation request does not automatically guarantee that the order can still be canceled.
Orders Already in Fulfillment
Once fulfillment has started, we may no longer be able to stop or cancel the order.
If your order has already been fulfilled or shipped, please wait for delivery and review our Refund & Return Policy to determine whether the item is eligible for return.
Eligible unused products may be returned within 30 days after delivery under our published return terms.
Cancellation Refunds
If your cancellation request is approved before fulfillment and payment has already been collected, the applicable order amount will be refunded.
The time required for the refunded amount to appear in your account may depend on your card issuer or payment provider.
Address Changes
Need to correct your shipping address instead of canceling the order?
You may request an address change before fulfillment begins.
Please contact us as quickly as possible. Once fulfillment has started or the package has shipped, we cannot guarantee that the shipping address can still be changed.
Changes to an Order
If you need to change a product, quantity, variant, or other order detail, contact us before fulfillment begins.
Whether a requested change can be completed depends on the order's fulfillment status.
If the order can no longer be modified, our support team can explain the available options.
Duplicate or Incorrect Orders
If you accidentally submit a duplicate order or notice an error after checkout, contact us immediately.
We will review the order status and attempt to assist before fulfillment begins.
How to Request a Cancellation
Contact Dropfiltershop using one of the following methods:
Email: support@dropfiltershop.com
Phone: +1 315 239 1804
Live Chat: Available
Please include your order number when contacting us.
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Typical Response Time: Within 24–48 business hours
Because fulfillment may begin before a support response is completed, customers should submit cancellation requests as soon as possible.
Business Address
Dropfiltershop
10706 165th St
Jamaica, NY 11433
United States